Refund policy
Refund & Return Policy – ÖLIVINES
At ÖLIVINES, every perfume is crafted with care and shipped only after passing strict quality checks. Due to the nature of fragrances and hygiene reasons, we maintain a transparent no-return policy except in specific cases mentioned below.
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✅ Eligible for Return / Replacement
We accept return or replacement requests only if:
• You received the wrong product.
• The product was damaged, broken, or leaked upon arrival.
• The product was defective or expired at the time of delivery.
To be eligible:
• You must notify us within 48 hours of delivery.
• You must share unboxing proof (photo/video) with us at business@olivinesfragrances.com.
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🚫 Not Eligible for Return / Refund
• Opened, used, or partially consumed perfumes.
• Products without original packaging, seal, or invoice.
• Fragrance dislike or personal preference change.
• Orders placed during special promotions, discounts, or offers.
• Cash on Delivery (COD) orders (since we do not support COD, refunds are only applicable on prepaid orders).
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💰 Refund Process
• Approved refunds will be processed within 7–10 business days to your original payment method.
• In case of any banking delays, please check with your provider after receiving our refund confirmation.
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🔄 Replacements
• If your order qualifies for a replacement, we will arrange a fresh shipment at no extra cost.
• If the product is unavailable, a full refund will be issued instead.
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🚚 Return Shipping
• If a return is approved, ÖLIVINES will arrange pickup through our courier partners.
• Customers do not need to ship items back on their own.
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❓ Need Help?
For return or refund assistance, please contact us at:
📩 business@olivinesfragrances.com
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🏷 Marketed By
Diyana International
2nd Floor, Om Complex,
Ankleshwar, Gujarat – India